Customer Service Crew - Outlet Staff (Hospitality & Tourism)

Join Kantin Tembalang as a Customer Service Crew and become part of a dynamic team dedicated to delivering exceptional hospitality experiences in the heart of Semarang Tengah, Jawa Tengah.

At Kantin Tembalang, we pride ourselves on fostering a warm and welcoming environment where every guest feels valued and appreciated. As a Customer Service Crew, you will be the face of our establishment, ensuring that our customers leave with a smile and a memorable experience.

In this role, you will interact with guests daily, handling inquiries, resolving issues, and providing outstanding service. Whether it's assisting customers with their orders, addressing complaints, or simply making sure they have a pleasant dining experience, your contributions will be crucial in maintaining our high standards of hospitality.

📋 Tanggung Jawab Pekerjaan

• Greet and assist customers with a warm and friendly demeanor.
• Handle customer inquiries and complaints professionally and efficiently.
• Process orders accurately and promptly.
• Ensure the cleanliness and organization of the dining area.
• Promote menu items and specials to customers.
• Collaborate with the kitchen staff to ensure timely and accurate food delivery.
• Maintain a positive and professional attitude in all interactions.
• Adhere to health and safety regulations and company policies.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in customer service or hospitality roles.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and in a fast-paced environment.
• Strong problem-solving skills.
• Familiarity with basic food and beverage terminology.
• Ability to stand for long periods of time and perform physical tasks.
• Willingness to learn and adapt to new situations.
• High school diploma or equivalent.

🛠️ Keahlian

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